DAL-e customer services robot
Hyundai has a new robotic employee working : an AI-powered automated robot called DAL-e that provides customer services at the showroom.
The company claim that the robot has an integrated language processing, facial recognition, and automated mobility capability allowing it to provide wall-to-wall services during the pandemic.
DAL-e for “Drive you, Assist you, Link with you-experience.”
Its communication system uses a language-comprehension platform, and the designer says it can offer automated customer services at any time.
The robot is a messenger capable of delivering consistent messages to consumers in a more intimate and personal way than traditional robots. Hyundai wants DAL-e to engage with customers in a smooth and entertaining way allowing the robot to present services to the customer.
the robot will be used in various fields requiring interactions with customers. The after pilot operations will include use in other Kia and Hyundai showrooms.
The robot has four omnidirectional wheels and can connect wirelessly to a large display screen at the venue, it weight 80kg and measure 116x60x60 cm. The design also features moving arms allowing for gesture feedback.